Shipping policy

We currently deliver to the Republic of Ireland, Northern Ireland, Great Britain, selected European countries, the United States and Canada.

All delivery times shown below are estimates from the date of dispatch. During busy seasonal periods, extreme weather or circumstances outside our control, delivery may take longer.

Republic of Ireland

Northern Ireland

Great Britain

Europe

United States and Canada

Dispatch and tracking

Orders placed before 12pm, Monday to Friday, will normally be dispatched the same working day, subject to stock availability and order volume. Orders placed after 12pm, at weekends or on Irish bank holidays will be processed on the next working day.

During peak periods, including Christmas, Valentine’s Day, Mother’s Day and Easter, please allow additional time for dispatch and delivery.

You will receive a shipment confirmation email containing your tracking information once your order has been dispatched. Delivery estimates begin from the date of dispatch and are not guaranteed delivery dates.

Deliveries are normally made during business hours. Specific delivery times cannot be guaranteed, so please ensure that the delivery address provided is accurate and that someone is available to receive the parcel where required.

Customs, duties and taxes

Orders delivered outside the European Union may be subject to local import VAT, customs duties, tariffs or carrier handling charges. Unless these charges are expressly collected at checkout, they are the responsibility of the recipient.

Customs processing may cause delays that are outside the control of Buíoch Irish Chocolates and the delivery provider. Refusal to pay applicable customs charges may result in the parcel being returned to us. Any refund issued in these circumstances may be reduced by the original delivery cost, return charges and other costs incurred, where legally permitted.

Warm-weather deliveries

Chocolate is naturally sensitive to heat. During periods of warm weather, we may use additional protective packaging, upgrade the delivery service or temporarily delay dispatch to protect your order. If a significant delay is necessary, we will contact you using the email address supplied with your order.

Please arrange for your parcel to be received promptly and avoid leaving it outside, in direct sunlight, in a vehicle or in another warm location. Our warm-weather procedures do not affect your statutory consumer rights.

Missing, damaged or heat-affected orders

If your order is missing, damaged or heat-affected when it arrives, please contact us as soon as possible at hello@buioch.ie.

For damaged or heat-affected products, please contact us within 48 hours of delivery and include:

• Your order number;
• Photographs of the affected products;
• Photographs of the outer shipping box and packaging; and
• A photograph of the shipping label.

Please retain the products and all packaging while we investigate the issue. We will review the circumstances and arrange an appropriate resolution in accordance with your statutory consumer rights.

Incorrect addresses and unsuccessful deliveries

Customers are responsible for providing a complete and accurate delivery address. If a parcel cannot be delivered because the address supplied was incorrect or incomplete, additional delivery or return charges may apply before the order can be dispatched again.

Where a carrier provides collection instructions or requests further delivery information, the recipient is responsible for responding within the timeframe specified by the carrier.

Questions

If you have any questions about delivery or an existing order, please email us at hello@buioch.ie.